Shipping Information

Effective Date: January 2, 2026
Brand/Store: Rich Casual LLC
Contact: [email protected] | (562) 739-0340
Address: 5402 Autry Ave 66d, Los Angeles, CA 90046, United States

1) Shipping Coverage

We currently ship to the address entered at checkout. If your location is not supported, the checkout page will notify you before payment is completed.

2) Shipping Fee (Flat Rate)

We use Flat Rate Shipping:

  • Flat Rate Shipping Fee: $7.99 (USD) per order

This rate is shown at checkout before you pay.

3) Sales Tax (0%)

  • Sales Tax: 0%
    We do not charge sales tax on orders at this time.

4) Order Cutoff Time

  • Cutoff Time: 5:00 PM (Pacific Time), Monday to Friday

Orders placed before cutoff begin processing the same business day when possible.
Orders placed after cutoff, on weekends, or holidays will start processing the next business day.

5) Processing Time (Preparation)

This is the time we need to prepare your order before handing it to the carrier.

  • Processing Time: 2–4 business days

Processing includes verification, packing, and handing off to the shipping carrier.

6) Transit Time (Shipping Time)

This is the time the carrier takes to deliver once the package has shipped.

  • Transit Time: 8–10 business days

Transit time depends on the carrier route, destination, weather, and peak seasons.

7) Total Delivery Time (10–12 Days)

Your total delivery time is:

  • Total Delivery Time: 10–12 business days
    = 2–4 business days processing + 8–10 business days transit

“Business days” means Monday–Friday, excluding holidays.

8) Tracking Information

Once your order ships, we will email you a tracking number (when available).
Tracking updates may take 24–48 hours to appear after shipment is created.

9) Address Accuracy

Customers are responsible for entering the correct shipping address.

If an order is returned due to:

  • incorrect address,

  • missing apartment/unit number,

  • or delivery failure caused by address issues,

we may require a reshipping fee before sending it again.

10) Delays & Exceptions

Shipping timelines are estimates, not guarantees. Delays can happen due to:

  • carrier disruptions,

  • weather,

  • peak seasons (holidays),

  • customs/remote areas (if applicable).

If your order is taking unusually long, email us at [email protected] and we’ll help track it down.

11) Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears lost in transit, contact us ASAP with:

  • your order number

  • photos (for damage)

  • and any carrier status details

We’ll review and work with the carrier where applicable.

12) Contact Us

Rich Casual LLC
5402 Autry Ave 66d, Los Angeles, CA 90046, United States
Email: [email protected]
Phone: (562) 739-0340