Returns & Refunds Policy

Effective Date: January 2, 2026
Brand/Store: Rich Casual LLC
Contact: [email protected] | (562) 739-0340
Address: 5402 Autry Ave 66d, Los Angeles, CA 90046, United States

1) Overview

We want returns to be simple and fair. If something shows up wrong, damaged, or not as described, we’ll make it right within the rules below.

2) Return Window

  • You must request a return within 30 days of delivery (based on tracking status).

  • Requests submitted after 30 days may be denied.

3) Eligible Returns (Accepted)

We accept returns if the item is:

  • Damaged on arrival

  • Defective or not functioning as intended

  • Incorrect item received (wrong product, wrong variant)

  • Significantly not as described (major mismatch vs listing)

4) Not Eligible (Not Accepted)

We do not accept returns for:

  • Buyer’s remorse (changed your mind, don’t like it anymore)

  • Wrong address provided by customer

  • Normal wear and tear

  • Minor color differences due to screen/monitor settings

  • Items marked Final Sale / Non-returnable (if stated on product page)

(Nếu mày có sản phẩm “custom / made-to-order” thì tao thêm clause “custom items are non-refundable” luôn cho chuẩn.)

5) Condition Requirements

To qualify for a return:

  • Item must be unused (unless defective)

  • Must be returned in original packaging when possible

  • Include all parts/accessories/manuals (if applicable)

If an item is returned used/damaged by the customer, we may:

  • refuse the return, or

  • issue a partial refund depending on condition.

6) How to Request a Return

Email us at [email protected] with:

  • Order number

  • Reason for return

  • Photos/video (required for damaged/defective/incorrect items)

  • Your preferred resolution: replacement or refund

We will respond within 24–48 hours (business days) with next steps.

7) Return Shipping Costs

Who pays return shipping depends on the situation:

We cover return shipping if:

  • item arrived damaged,

  • item is defective,

  • or we shipped the wrong item.

Customer covers return shipping if:

  • return is for personal preference (if accepted),

  • or the mistake was due to incorrect address/info provided by customer.

8) Refunds

If your return is approved:

  • Refunds are issued to the original payment method (PayPal or card via Stripe).

  • Refund amount can include:

    • product price, and

    • original shipping fee only when the return is due to our mistake or a verified issue.

Refund processing time:

  • We process refunds within 3–5 business days after we receive and inspect the return (or after approval in cases where return is not required).

  • Banks/PayPal may take additional time to post the refund.

9) Replacements

If you request a replacement and it’s approved:

  • We’ll ship the replacement after verification.

  • Replacement shipping is covered by us when:

    • item was defective/damaged,

    • or wrong item was sent.

10) Cancellations

Before shipment:

  • You may request cancellation if the order has not been processed/shipped.

  • If we can stop it in time, you’ll get a full refund.

After shipment:

  • You must follow the return process once it arrives.

11) Chargebacks & Payment Disputes

If you have an issue, contact us first. Chargebacks slow everything down and may delay resolution.

Email: [email protected]

12) Contact Us

Rich Casual LLC
5402 Autry Ave 66d, Los Angeles, CA 90046, United States
Email: [email protected]
Phone: (562) 739-0340